Patricia Watson, from Llandudno, Wales, also spent days trying to get a refund on a cancelled Prague flight – finally she got through today but has hit out at the length of time her refund could take. However, the customer service team appear to be untrained, which meant that the problem was not resolved within that time zone and she has effectively been charged for the full flight. Could you please tell me how you approached Ryanair for the refund? All rights reserved. RYANAIR has found itself in a major dispute with online travel agents over outstanding refunds from cancelled flights during the coronavirus pandemic. But my flights from mid March have not received a cash refund, in nearly 4 months? How much should you be saving for your kids to go to uni? 3) As a last resort, you could report Ryanair to the regulator or consider a legal route. Ryanair has been accused of “making it difficult” for customers to obtain a refund after their flights were cancelled amid the coronavirus outbreak. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back. I want the money back. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. RyanAir refund problems. Refunds will be processed, within 7 working days, back to the form of payment used for the original booking. It's worth being aware that even after you've got money back via chargeback, the cash can still technically be clawed back if the firm you bought from successfully disputes your claim within a limited period. We want everyone to enjoy using our site but spam, bullying and offensive comments will not be tolerated. James Tagg paid £900 – £180 per person – to travel to Prague with his party of five for a stag do on 27 March. “The message says your refund request ‘once approved’ will be processed within seven working days,” said the B&B owner. I applied for a refund on 6th april. If you paid for a flight costing over £100 using a credit card, you may also be able to make a claim using Section 75 of the Consumer Credit Act – which, unlike chargeback, is a legal right as your card firm is jointly liable with the company. Co... GetHuman4884895's Refund Flight issue with Ryanair from May 2020 Ryanair has reportedly refused cash refunds. RYANAIR customers are being told refunds won’t be paid until the coronavirus lockdown eases – with some told to wait up to 120 days to receive cash. “Then the refund will show in your account within five to seven days, so it sounds like I won’t get my refund got up to 14 days.”. Asked for refund, but got the usual voucher email. If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. Today the Irish airline issued a major update to travellers. Martin Lewis: Payment holidays coming to an end – but should you take one? I can see that you had a very similar problem. Answer 1 of 1,109: Hello everyone. Flight Reservation Number: What is this. Turbo boost your credit chances and get your free Experian credit report. On the Ryanair site, it states that one can make changes to flights within 24-hours. Martin Lewis VIDEO: Should you pay off your Plan 1 student loan? A forum thread on MoneySavingExpert entitled “Trouble getting the Ryanair ‘get refund’ button to work” posted today has so far had 169 replies. Ryanair has been accused of “making it difficult” for customers to obtain a refund after their flights were cancelled amid the coronavirus outbreak. However, many have taken to social media to report that they are getting error messages on the company’s website when they try to apply for the refund. Has anyone else had the same problem? some saying they were being sent "round in circles", International arrivals to the UK must show negative coronavirus test result from next week, New free GHIC replaces the EHIC – what you need to know, Lastminute.com, Teletext Holidays and Ryanair named and shamed after hideous results in major new MSE Covid travel refunds survey – action's needed, Travellers arriving from 22 countries face hotel quarantine, Contactless card payment limit could rise to £100 under new plans. Hallo**I have problems refunding a canceled flight. Ryanair cancelled the flight. Sorry, there was a problem with your subscription. Con refund.me tendrás a tu lado un compañero competente que se encargará de todo el proceso de una manera rápida y segura, para evitarte problemas adicionales tras las molestias ya ocasionadas. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. Its stance of putting consumers first is protected and enshrined in the legally binding MSE Editorial Code. I demanded a refund… Ryanair Refund Application Form. Unique tool uses probability to estimate winnings. “A lot of people are cynical about it,” he added. Sign In ... RyanAir advised we would get the refund within 14 days and to contact them if not. Finds your cheapest energy & monitors to let you know when to switch again. Editor-in-Chief, Marcus Herbert. This isn't a legal requirement, just a customer service promise, but it means your bank will try to get money back from the bank of the firm you bought from – in this case Ryanair – and you can try it on debit and credit card purchases. This is, on the face of it, against EU rules, and has instigated an extensive backlash from passengers who just want their money back. De acuerdo con los Términos y Condiciones Generales de viaje de Ryanair, los reembolsos de los impuestos del gobierno están sujetos a un gasto de administración de £17/20EUR por persona / por reserva. 2) Try claiming from your card firm under the chargeback scheme, or through Section 75 if it doesn't work. Suffice to say this period has passed and the only way we can contact them is via a postal form or by fax, suprise suprise ways that are generally inconvenient. 2 October: Problems at Ryanair 19 November: Problems at Ryanair 13 November: Problems at Ryanair Check past issues Stay up to date Be the ... Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. When i contacted the company’s press office we received an auto-response email saying it was not replying to media queries at present because staff are currently dealing with customer-focused communications. Your bank will try to get money back from the bank of the firm you bought from – see our Chargeback guide for full info. It doesn't work on the homepage. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. Ryanair cancelled flights: Airline launches new system so all customers can get refunds RYANAIR is just one of many airlines that have been forced to cancel … @ryanair @BBCNews @SkyNews pic.twitter.com/5ePd1TzZqZ. If all else fails, the CAA says disputes with airlines can be escalated in a small claims court – so you could consider challenging Ryanair legally, though you'll need to weigh up whether it's worth doing this, especially as Ryanair has promised to pay refunds to those who want them. Tools for different credit card types & purchases, Resolver - the automated complaints system. Apply for a Refund Change your Cancelled Flight Here are a couple we spotted: @Ryanair I’m still awaiting a refund from my flights from March. Please contact fbteam@moneysavingexpert.com if you wish to report any comments. Answer 11 of 1,108: Hello everyone. Reporting Ryanair to regulator the Civil Aviation Authority (CAA) – as we already have – may not immediately get you a refund, but could help pile the pressure on. If you paid by credit or debit card and you're struggling to get a refund from Ryanair, one option is to ask your card firm to get you your money back instead under the chargeback scheme. But if you desperately need the cash, or Ryanair has missed its deadline to pay your refund (for example, if you're still waiting for a refund from March), there are steps you can try: 1) Try to contact Ryanair – live chat may be best. This is an open discussion and the comments do not represent the views of MSE. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Todos los vuelos de Ryanair se pueden cambiar pero no pueden ser cancelados. Posts may be deleted and repeat offenders blocked at our discretion. Find cheap pick-up only items near you - they often attract fewer bids. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? On the Ryanair site, it states that one can make changes to flights within 24-hours. We may also share information with our advertising, analytics and social media partners for their own purposes. I am not interested in a voucher. If you paid by credit or debit card and you're struggling to get a refund from Ryanair, one option is to ask your card firm to get you your money back instead under the chargeback scheme. Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. Did you call or email them? What can I do to solve this issue? “They seem to be making it very difficult for customers to get their money back. Travel, with eight out of 10 customers saying they were dissatisfied with the refund service they received after their flight was cancelled in 2020. Ryanair languished near the bottom of MoneySavingExpert.com's latest travel survey, which ran between 30 June and 6 July 2020. This isn't a legal requirement though, just a customer service promise, and there are no guarantees – especially as Ryanair has said it's making progress to pay out refunds. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Answer 1 of 1,109: Hello everyone. Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. These figures will also include passengers who had accepted a voucher or rebooking instead of cash. I'd be very grateful for any advice on this. However, the customer service team appear to be untrained, which meant that the problem was not resolved within that time zone and she has effectively been charged for the full flight. There’s just no communication at all.”. For all the latest deals, guides and loopholes simply sign up today - it’s spam free! Mortgages, credit cards, loans, payday loans, car finance and more, Amazon Warehouse – get returned items or mildly damaged products for knock-down prices, 10-piece Lottie London cruelty-free make-up bundle for £19 all-in (£50ish bought separately), Meerkat trick: Spend £2ish to get 2for1 at cinemas AND restaurants for a year, 20 tricks to access 1,000s of free e-books & audiobooks. Shows which top cards and loans you're most likely to get. Has anyone else had the same problem? I’ve tried tweeting them and I’ve seen them reply to customers trying to change their flight. Today (23.04) I have received an email asking me to confirm a voucher. Update 28 April 2020: If you're still chasing a refund for a cancelled Ryanair flight, also see our new Ryanair refunds tricks news story. There was also a petition about the issue, started a couple of days ago, that’s been signed by more than 800 people. All Ryanair flights are changeable but they cannot be cancelled Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it's making "rapid progress" to clear its refund backlog – but some say they're still struggling to get paid. By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. Has anyone else had the same problem? Reason for Refund Request: Flight cancelled Flight delayed > 3 hours & will not travel Request a refund of government tax (unused flight) Death or serious illness of a customer booked to travel Death of an immediate family member not travelling. Hi, My flights FR5677 and FR5676 were cancelled because of Cov19. Can everyone affected by Ryanair’s website not processing refunds please like and retweet this message so we can gain some traction with the MSM. @Ryanair why does your voucher advert say: "All cash refund requests for flights in March were cleared by 30 June." Answer 21 of 1,109: Hello everyone. All Ryanair flights are changeable but they cannot be cancelled. Only 4% of Ryanair customers who responded to the survey said they'd received a full refund after having their trip cancelled. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting. See our Coronavirus Travel Rights guide for more info on getting refunds for cancelled holidays during the pandemic. 1) Booked return Dublin to Chania in April - May. Las fechas/horas/rutas de vuelo pueden cambiarse hasta 2,5 horas antes de la hora de salida del vuelo (los cambios de nombre pueden efectuarse hasta 2 horas antes del vuelo) a través de 'Mi reserva', a menos que ya haya facturado, en cuyo caso póngase en contacto con uno de nuestros agentes a través de nuestro chat. As well as the poor travel survey results, we've seen several reports on social media from customers who claim they're still waiting for March refund requests – even though Ryanair has said these should all have been paid. “You click on the refund link and it says ‘There was a problem refunding your flight,” said the civil servant from Newport, Wales. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. RYANAIR is one of many airlines which have been affected by coronavirus' battering of the travel industry as countries go into lockdown. You can do this using a form on the CAA's website. © 2020 Associated Newspapers Limited. It is very complicated to contact with your costumer service. One customer reported having luck getting their refund processed in the early hours of the morning when the company’s servers were not overloaded. Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. If you're considering this, it may be worth first contacting the CAA's advice and complaints team on 0330 022 1916 to discuss the situation and whether there might be another way to resolve it. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. It is now July and I want my money back! I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. 2) Booked return Dublin to Porto for Sept. Again Ryanair cancelled the flight, offering us a flight the previous day. Our Broadband Unbundled tool finds the cheapest broadband, phone and TV. As Ryanair has confirmed it will pay refunds to those who ask for them, and has committed to a timeline for paying out requests, if you can afford to it could be worth showing forbearance over the next few weeks while it works through its backlog. Find out how much income you keep and how much the taxman takes. There are also reports online from passengers claiming that Ryanair had emailed them to state their flights were reinstated with only a couple of hours or minutes’ notice to get to the airport, according to The Independent. Ryanair has axed a large number of flights due to the coronavirus pandemic, and under EU law, it's obliged to give anyone who has a flight cancelled the option of a refund. We think it's important you understand the strengths and limitations of the site. Top 15+ holiday destinations from the UK – where can you still travel to? Martin Lewis is a registered trade mark belonging to Martin S Lewis. On the Ryanair site, it states that one can make changes to flights within 24-hours. Sobre Ryanair Indicated my refusal to accept vouchers. Ryanair used to be part of an alternative dispute resolution (ADR) scheme, but unfortunately Aviation ADR says it stopped accepting new Ryanair complaints in late 2018, so this isn't an avenue you'll be able to take. Martin Lewis: Working from home due to coronavirus, even for a day? Airlines including Ryanair, Virgin Atlantic and Tui are still failing passengers when it comes to paying refunds on time, despite promising to speed up their processes. We often link to other websites, but we can't be responsible for their content. For cancellations announced on 18 Sep: – All 315,000 customers received email notices – Over 308,000 alternative routings or refunds (over 98% of affected customers) have now been processed – The remaining 2% of customers (less than 7,000) have yet to contact Ryanair “It then asks you to fill in an online form that will go to customer services, but then it tells you your reference number isn’t valid. Nosotros revisaremos su petición y entraremos en contacto con usted dentro de 7 … Customers who’ve had flights cancelled are… I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Answer 151 of 1,109: Hello everyone. 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